Terms & Conditions – VoxelWiz.ai
1. Introduction and Acceptance of Terms
Welcome to VoxelWiz.ai (Computer ABC System Centre Ltd., London, 16243442)(“VoxelWiz,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, applications, AI-powered services, and any associated features (collectively, the “Services”).
By creating an account, subscribing, or otherwise using our Services, you agree to be legally bound by these Terms, together with our Privacy & Cookies Policy and Refund Policy, which are incorporated by reference.
If you do not agree with these Terms, you should not use our Services. We recommend you print or save a copy for your records.
2. Services Provided
VoxelWiz.ai provides access to artificial intelligence–powered tools, applications, and digital resources. These may include but are not limited to:
- AI-based productivity tools
- Digital asset generation
- Subscription-based access to premium features
- Customer support, account management, and community resources
We reserve the right to expand, modify, or discontinue specific Services at any time (see Section 10).
3. User Accounts
3.1 Registration
To access certain features, you must create an account. You agree to provide accurate, complete, and up-to-date information during registration.
3.2 Security
You are responsible for safeguarding your account credentials. You must immediately notify us if you suspect unauthorised use.
3.3 Responsibility for Use
You remain liable for all activities carried out through your account, whether by you or someone else. Sharing your login credentials is not permitted.
4. Acceptable Use Policy
By using our Services, you agree not to:
- Engage in unlawful, fraudulent, or harmful activities.
- Upload or distribute malicious code, malware, or harmful content.
- Violate intellectual property rights (yours or others’).
- Use the Services to harass, abuse, or defame others.
- Attempt to gain unauthorised access to systems or accounts.
- Circumvent security measures or reverse-engineer our software.
- Use our Services in a manner that could damage or impair them.
VoxelWiz.ai reserves the right to suspend or terminate accounts that violate these rules.
5. Intellectual Property
5.1 Our Content
All intellectual property rights in the Services (including software, algorithms, design, and branding) belong to VoxelWiz.ai or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Services in accordance with these Terms.
5.2 User Content
You retain ownership of any content you upload or create using the Services. However, you grant us a worldwide, non-exclusive, royalty-free licence to use, host, store, reproduce, and display such content solely for the purpose of delivering the Services.
5.3 Restrictions
You may not copy, modify, distribute, or create derivative works of our Services unless expressly permitted in writing.
6. Payments & Billing
6.1 Subscriptions
Access to premium Services requires a paid subscription. Pricing is displayed on our website in GBP (£), inclusive of VAT where applicable.
6.2 Billing Errors
If you believe you have been incorrectly charged, contact us at support@voxelwiz.ai. Billing disputes will be handled in line with our Refund Policy.
6.3 Cancellations
You may cancel your subscription at any time via your account settings. Cancellation prevents future charges but does not retroactively refund past payments (see Refund Policy).
7. Refund Policy Reference
Refunds are governed by our separate Refund Policy, which forms part of these Terms. That document sets out:
- The statutory 14-day cooling-off period under UK law.
- Conditions for refunds on faulty services, billing errors, or downtime.
- Non-refundable circumstances (e.g., used credits).
- You can read the full Refund Policy [here].
8. Service Availability & Modifications
We aim to provide reliable, continuous Services. However:
- We do not guarantee uninterrupted or error-free operation.
- Scheduled maintenance or technical upgrades may cause temporary downtime.
- Features may be updated, enhanced, or withdrawn at our discretion.
Where changes significantly affect your use, we will provide notice via email or platform announcement.
9. Privacy & Data Protection
Your use of our Services is subject to our Privacy & Cookies Policy, which explains how we collect, use, and protect your data. By using our Services, you acknowledge and consent to such data practices.
10. Limitation of Liability
To the fullest extent permitted by law:
- VoxelWiz.ai shall not be liable for indirect, incidental, or consequential damages (e.g., loss of data, revenue, or business opportunities).
- Our total liability for claims arising under these Terms shall not exceed the total amount paid by you for the Services in the 12 months preceding the claim.
Important Legal Note (UK Law)
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be excluded under English law.
11. Indemnification
You agree to indemnify and hold harmless VoxelWiz.ai, its affiliates, and staff from any claims, damages, or expenses arising from your:
- Misuse of the Services
- Violation of these Terms
- Infringement of intellectual property rights or applicable laws
12. Termination
12.1 By You
You may terminate your account at any time through account settings. Termination does not relieve you of payment obligations already incurred.
12.2 By Us
We may suspend or terminate your account if you:
- Breach these Terms
- Engage in fraudulent or harmful behaviour
- Fail to pay applicable fees
Upon termination, your access to Services will cease immediately.
13. Dispute Resolution & Governing Law
13.1 Governing Law
These Terms are governed by and construed in accordance with the laws of England & Wales.
13.2 Jurisdiction
You agree that disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.
13.3 Consumer Rights
Nothing in these Terms affects your statutory rights under UK consumer protection laws.
14. Amendments to Terms
We may update these Terms to reflect changes in law, technology, or business operations. Significant changes will be notified via email or website notice. Continued use after changes constitutes acceptance of the updated Terms.
15. Severability
If any part of these Terms is found unenforceable, the remaining provisions shall remain in full effect.
16. Entire Agreement
These Terms, together with our Privacy & Cookies Policy and Refund Policy, form the entire agreement between you and VoxelWiz.ai.